Nia

Nia is OhMD's AI assistant that handles routine patient calls to reduce phone tag and let your team focus on real patient needs. It functions as a digital counterpart within the OhMD platform, with a human-in-the-loop design that escalates complex conversations.

Features

• Intercepts and processes incoming calls
• Handles routine patient calls to reduce workload
• Loops in your team for complex conversations (human-in-the-loop)
• Creates follow-up sequences to maintain continuity
• Summarizes conversations into actionable intelligence
• Customizable voices, tones, and data sources behind the scenes
• Extracts key information and routes details to the right team
• Reduces routine patient calls to free up time
• Reduces call volume by up to 60%
• Saves up to 5 hours per day

Who Is It For?

• Healthcare practices seeking to streamline patient communications
• Practices already using the OhMD platform seeking AI automation
• Teams balancing AI handling with human intervention for nuanced conversations

Use Cases

• Answering routine patient calls and scheduling or refills
• Collecting patient information and routing to the appropriate staff
• Creating follow-up tasks to ensure no request falls through
• Summarizing calls for review and record-keeping

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Learn more at OhMD.com