Feedae

Feedae provides AI-powered quality monitoring for call centers and customer service. It analyzes, classifies, and optimizes 100% of your calls in real time, helping detect irritants and improve service quality. Created in France by software experts, Feedae offers GDPR-compliant hosting and ongoing support to ensure compliant and secure data usage. Operational in 48 hours with no installation fees.

Features

• Transcribes calls with speech-to-text and motifs classification
• Provides summaries and after-call work (ACW)
• Quality Monitoring Analytics and reporting
• Real-time evaluation of 100% of calls
• Alerts and compliance monitoring
• Integrates with telephony tools
• GDPR-compliant hosting in France
• Data security with legal oversight

Who Is It For?

• Call centers and customer service teams
• IT, operations, marketing and sales leaders in French and European companies
• Quality assurance teams

Use Cases

• Optimizing marketing leads
• Increasing sales conversions
• Identifying call motifs and reasons
• Securing compliance of calls
• Automating quality analysis
• Standardizing best practices across teams