Exotel

Exotel is an AI-led customer experience platform that combines AI voice and chat agents, a contact center, and a telecom-grade communication stack on one architecture. It is positioned as an AI transformation partner for enterprises looking to reduce repeat contacts, raise AI containment, and lower cost to serve.

Features

• AI voice and chat agents that resolve routine queries, with up to 75% containment rate claimed on the homepage
• Context-aware omnichannel contact center with AI Agent Assist and real-time guidance for human agents
• Conversation intelligence that analyzes 100% of interactions for quality, compliance, and coaching
• Frictionless escalation hand-off from AI to human teams with human-in-the-loop oversight
• Unified messaging and voice APIs with 99.99% uptime and sub-300 ms voice latency claimed
• Developer resources including APIs, SDKs, API reference, Postman collection, and an MCP server in beta

Who Is It For?

• Enterprises in BFSI, retail, ecommerce, healthcare, logistics, mobility, and education
• Customer support, sales, marketing, and collections teams
• Developers building voice, messaging, and contact center capabilities into applications

Use Cases

• Automating routine customer support queries with AI voice and chat agents
• Assisting contact center agents with real-time context and next-best actions
• Monitoring call quality, compliance, and sentiment across all customer interactions
• Building voice and messaging workflows into apps via telephony and communication APIs

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