Cozmo AI

Cozmo AI provides AI-powered agents that operate across voice, chat, and email, designed to stay in your existing workflows. It sits above your telephony, CRM, and ticketing tools with native connectors and no rip-and-replace. YC-backed and trusted by Fortune 100s, it has handled 1M+ AI calls and processed 10M+ customer interactions.

Features

• End-to-end case handling across voice, chat, and email: opens cases, reads documents, applies policy, and updates systems.
• One agent across channels: voice, chat, WhatsApp, and email—one policy, one audit trail.
• Multimodal AI operating system for regulated enterprises.
• APE (Agent Protocol Engine): coordinates agents, enforces policy, maintains shared state, ensuring explainable and auditable actions.
• Native CRM connectors and no rip-and-replace integration with existing telephony and ticketing tools.
• Local telephony with carrier-grade SIP and in-country numbers across 80+ countries on 6 continents.
• Multilingual: production calls in 80+ languages with code-switching mid-call.
• Analytics: deep analytics for voice, chat, and email with 50+ metrics and full API access.
• Outcome-based pricing: pay for resolved cases.
• Governance and safeguards embedded in the agent architecture; deterministic guardrails for auditable decisions.

Who Is It For?

• Enterprises that need AI employees integrated into live workflows, not standalone chatbots.
• Teams seeking unified telecom, CRM, and ticketing with a single, governed state.
• Regulated industries requiring governance, audit trails, and policy-driven actions.

Use Cases

• Live voice calls handled with context, documents reviewed, policies applied, and systems updated.
• Multichannel conversations across voice, chat, WhatsApp, and email with a single agent.
• Local telephony and multilingual support, including in-country numbers and 80+ languages.

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