Cignara

Cignara provides AI agents for enterprise customer support, replacing FAQs and IVR menus with voice and chat agents that reason on customer data, take real actions, and turn every conversation from a cost center into a revenue moment. The platform combines natural-sounding voice across 32+ languages with action-capable chat and real-time intelligence to resolve issues inside the conversation.

Features

• AI Voice Agents handle inbound/outbound calls with natural turn-taking, low latency, and seamless interruption handling.
• Production-grade voice that sounds human, in 32+ languages; multi-lingual, low latency, enterprise-grade brand voice.
• In Chat Actions: AI Chat Agents that take action—Checkout, scheduling, tracking—with CCaaS plugins and end-to-end resolution inside the conversation.
• Real-time intelligence: AI Copilot that listens, transcribes, and suggests the next best action in real time; surfaces approved policy and knowledge base references; auto actions, verifiable citations, sentiment analysis, and integrations.
• Actionable insights: track business impact of every conversation (ROI per interaction, churn prevention, sale closed, QA score) and learn through feedback.
• Use cases built for B2C Enterprises across industries with customizable workflows for any industry.

Who Is It For?

• Enterprises seeking scalable AI-powered customer support across multiple industries and channels.

Use Cases

• Retail: Order tracking, returns refunds, product Q A, recommendations...
• Banking: Card disputes, fraud alerts, claim status, payment plans...
• Telecom: Plan changes, billing support, outage updates, troubleshooting...
• Healthcare: Appointment booking, prescription refills, insurance verification...
• Travel Hospitality: Reservations, itinerary changes, cancellations, loyalty inquiries...
• Delivery Logistics: Shipment tracking, address changes, claims, proof of delivery...
• Real Estate: Lead qualification, viewing scheduling, tenant requests, Q A...
• Technology SaaS: Account access, subscription billing, troubleshooting, plan upgrades...