Capacity

Capacity provides a conversational AI platform for every customer interaction, with AI agents across every channel. It orchestrates automation, assistance, analysis and engagement.

Features

• Voice Biometrics: Authenticate with voiceprints; anti-spoofing; real-time identity verification.
• Text-to-Speech: Lifelike neural voices; 24+ languages; customizable voices.
• Speech Recognition: Deep neural network accuracy; real-time understanding; seamless IVR routing and Capacity ASR compatibility.
• End-to-End ASR Compatibility: Optimized to work with Capacity ASR for real-time conversations.
• Omnichannel Integration: Works with IVRs, mobile apps and live agent interactions; supports standard APIs.
• Agent Assist: Real-time guidance and conversation transcripts to agents.
• Sentiment Analysis: Real-time emotion detection from text and voice.
• Multilingual & Custom Voices: 24+ languages; custom AI voice modeling.
• Security & Compliance: Enterprise-grade security; scalable deployment across on-prem, cloud, hybrid or SaaS; private voice protection.

Who Is It For?

• Industries: Automotive, Beauty, BPO, CPG, Retail, Ecommerce, Education, Banking, Credit Unions, Insurance.
• Teams & Roles: Call Coaching, QA, Campaigns, Email Automation, HR Ops, IT Support, Sales, Marketing.

Use Cases

• Intelligent Virtual Agents
• Agent Assist + Live Support
• Campaigns + Workflows
• Helpdesk
• Insights + Analytics
• Security & Integrations

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