Capacity
AI voice agent for 24/7 support that transfers to humans and integrates with your telephony stack.
About Capacity
Capacity's Voice AI Agents automate customer support calls end-to-end, reducing wait times and lowering support costs. The platform enables real-time agent assistance, NLP-driven conversations, and seamless omnichannel integration with your telephony stack. It also provides analytics and security across interactions.
Features
- End-to-end AI Voice Agent automates inbound calls to resolve inquiries without live agents
- Real-time Agent Assist with contextual guidance and transcription
- Natural Language Processing for intent, sentiment and context
- Smart Call Routing to the right agent or department
- Omnichannel readiness with seamless telephony and messaging integration
- Conversation analytics, summaries and auto QA
- Enterprise security and compliance (SOC II, GDPR, HIPAA)
Who Is It For?
- Contact centers and enterprise support teams
- Organizations seeking to reduce call volume and improve first-contact resolution
- Teams needing omnichannel voice automation integrated with their telephony stack
Use Cases
- Automating routine inbound inquiries to reduce wait times and handle volume
- Escalating complex conversations to live agents with contextual transfer
- Routing calls to the appropriate department or agent
- Capturing conversations for QA and insights
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