Broadvoice

Broadvoice delivers an all-in-one AI-powered contact center and business communications platform. It enables omnichannel engagement—voice, chat, email, and social—in a single app, with a dialer, smart scripting, and self-service IVR. The solution includes AI-powered CX tools like voice chatbots, post-call AI, and analytics to turn interactions into actionable insights.

Features

• Omnichannel engagement: voice, chat, email, and social in one app
• Dialer: automated outbound calling to boost agent productivity
• Smart Scripting: real-time prompts and call flows
• Self Service: IVR and intelligent voice agents
• Unified Communications: b-hive Platform for team collaboration
• Cloud PBX and SIP Trunking: scalable voice connectivity
• AI Solutions: GoEngage AI for CX
• Voice Chatbots: automate conversations with natural interactions
• Post Call AI: streamline post-call work
• AI Analyst: ask questions about your data to get answers
• Integrations: MS Dynamics; Salesforce (Coming Soon); Zoho (Coming Soon)
• Video Messaging
• Business SMS

Who Is It For?

• Customer contact centers and support teams seeking omnichannel experiences
• Sales and service teams needing unified communications across devices and locations
• Organizations seeking AI-powered analytics and automation to optimize interactions
• Enterprises planning to scale outbound dialing and self-service journeys

Use Cases

• Omnichannel customer support and self-service journeys
• Outbound dialing workflows to boost agent productivity
• AI-powered conversations with voice chatbots
• Post-call workflows and AI-assisted analytics
• CRM context via MS Dynamics; Salesforce and Zoho integrations coming soon

---

Book a demo today to see Broadvoice in action.