About ASAPP
ASAPP provides an AI-native platform that unites tools, data, and teams to deliver personalized resolutions instantly in enterprise contact centers.
Features
- GenerativeAgent: Automate interactions with AI agents.
- Human + AI (HILA) workflow: Human in the loop for governance, auditing, and control.
- Observability: Tools for governance, auditing, and control.
- Interaction Intelligence: One system of record for every customer.
- Integrate: Connect your systems—no rip and replace.
- Voice: Natural conversations, instant answers.
- Safety and Security: Enterprise guardrails data protection.
- 5 AI Agents + Orchestration: New release with AI agent orchestration.
Who Is It For?
- Enterprises and CX teams seeking scalable AI driven contact center solutions.
- Teams aiming to resolve issues faster without adding headcount.
- Industries include travel, hospitality, insurance, financial services, retail, telecom, utilities, and healthcare.
Use Cases
- Self-service insights
- Quality assurance
- Real-time agent assist
- CSAT improvement
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