About the role
Regal is an AI Agent Platform startup located in Manhattan, focused on transforming how businesses communicate with their customers through intelligent AI solutions. The Technical Support Specialist role is embedded within the support team, contributing to the company’s mission by assisting users in maximizing the benefits of their AI-powered tools. This opportunity is ideal for individuals eager to grow in a dynamic environment that values innovation and teamwork.
In this position, the specialist will address a wide range of user questions, from guiding platform usage to diagnosing technical challenges and integration complexities. The role involves working closely with various internal groups to identify and solve issues, enhancing the overall experience for clients. Responsibilities include managing support inquiries, maintaining documentation, and helping to refine support workflows while operating in a hybrid setting based in New York City.
Candidates suited for this role are recent graduates or those with limited experience in technical support, possessing knowledge of technologies such as SQL, SaaS platforms, APIs, or marketing tools. Strong analytical thinking, clear communication, and the ability to collaborate effectively are crucial for success. The company provides a comprehensive benefits package and fosters a vibrant office culture with flexible in-office attendance requirements.