Strategic Account Manager

At Hello Patient, a healthtech startup revolutionizing healthcare communication with conversational AI, the Strategic Account Manager role is part of the Product & Operations team focused on Strategic Account Management. The company’s AI platform automates patient engagement across scheduling, billing, and retention, integrating securely with healthcare systems. This position is hybrid-based in Austin, Texas or New York, NY, supporting customer accounts from contract signing through ongoing use of the Mia platform.

The Strategic Account Manager owns the health and growth of assigned customer accounts, ensuring clients realize continuous value from the AI solution. Daily responsibilities include monitoring account performance metrics, identifying and resolving issues proactively, managing communication and expectations, and collaborating closely with internal teams like Product, Engineering, and Sales. The role involves building trusted advisor relationships, conducting regular check-ins, supporting implementations, and driving customer success post-launch.

Candidates should have at least three years in account management or customer success, strong communication and storytelling skills, and comfort working with data and cross-functional teams. Experience in healthcare or health tech, familiarity with automation tools, and knowledge of practice operations or call center metrics are preferred. The role suits proactive individuals who thrive in fast-paced startup environments and are eager to contribute to building scalable healthcare solutions.