About the role
Total Expert, a platform serving financial services, is seeking a Solutions Delivery Manager to join their Professional Services team. The role involves guiding customers through data integration and onboarding processes, ensuring smooth data mapping, troubleshooting, and documentation. The manager will coordinate technical projects, support implementation teams, and utilize AI tools to improve efficiency, working closely with clients and internal teams in a hybrid work environment from their Minnesota office or remotely.
The ideal candidate will have 3-5 years of experience in SaaS or B2B software, with strong skills in SQL and Excel for data analysis. They should possess excellent communication skills, experience working directly with customers, and a good understanding of complex data sets. Knowledge of the mortgage or financial services industry is a plus, and the role requires managing multiple projects and technical troubleshooting.
This full-time position offers a salary range of $110,000 to $120,000, with benefits including health coverage, stock options, and a discretionary bonus. The work location is hybrid for Minnesota residents and remote for others, with a focus on customer success, technical project management, and data integration within a fast-growing SaaS company.