Senior Product Operations Manager

LiveKit is a company developing infrastructure for AI agents, supporting a broad range of voice and video applications used by thousands of developers worldwide. The organization is small, senior, and rapidly expanding, with a focus on building foundational processes for its product team. The new Product Operations Manager will be pivotal in establishing workflows, tracking progress, and ensuring effective communication across teams in a remote setting.

This role involves managing the product team's operational rhythm, including planning cycles, roadmaps, and goal tracking, to enhance team efficiency. The manager will also oversee customer insights, onboarding, and tool selection, acting as a force multiplier for the product team. The position requires a strategic thinker with experience in scaling product organizations, strong communication skills, and familiarity with AI tools.

Candidates should have over six years of experience, including at least three in product operations or related roles, with a proven track record of designing operational processes from scratch. Technical credibility with engineering teams, data fluency, and the ability to influence without authority are essential. The role offers an opportunity to impact the company's growth and contribute to innovative AI infrastructure projects.