About the role
At Suno, a pioneering AI music entertainment company, the Senior Manager of IT Operations leads the team responsible for maintaining corporate IT systems across four US offices. This role involves overseeing identity and access management, endpoint management, collaboration tools, office A/V, networking, and zero-trust network administration. The position is based onsite in San Francisco and requires close collaboration with multiple departments including Operations, People, Finance, Security, and Engineering.
Day-to-day responsibilities include managing IT engineers, building and defining the IT help desk service model, owning operational outcomes with clear ownership and reporting, and ensuring smooth change management processes. The manager will also focus on scaling IT services efficiently using automation and AI, managing vendor relationships, and leading IT efforts specifically for the West Coast offices. The role demands strong leadership and strategic planning to support rapid company growth.
Candidates must have over 10 years of IT experience with at least 3 years managing IT teams in high-growth environments. They should possess broad technical knowledge across identity management, Apple endpoint management, collaboration software, networking, and zero-trust security. Strong people management skills, clear communication, and sound judgment in fast-paced settings are essential. Experience with Okta, SCIM, Apple MDM, and zero-trust networking tools is highly desirable.