About the role
At Flip, a company specializing in AI solutions for customer support in retail and healthcare, the team is focused on delivering impactful voice and text communication tools to enterprise clients. The Senior Client Success Manager will work closely with clients to ensure the platform meets their needs, configuring solutions, and building strong relationships. The role involves collaborating with product and engineering teams to improve offerings and support customer growth.
Daily responsibilities include supporting clients through onboarding, troubleshooting, and optimizing their use of Flip’s platform. The candidate must understand workflows, analyze data, and communicate effectively to demonstrate ROI. They will serve as the main contact for clients, ensuring satisfaction and expanding the company's network of advocates, while translating client feedback into product improvements.
Candidates should have at least five years of experience in customer success or technical support roles within SaaS, with a minimum of two years supporting enterprise clients. Fluency in API, data analysis, and communication skills are essential. The position is onsite in Brooklyn, NY or Marina del Rey, CA, and involves working with healthcare or retail verticals, with a focus on building trust and delivering measurable outcomes.