About the role
At Phonely, the Operations Specialist becomes part of a team dedicated to developing advanced voice automation solutions for large-scale telephony tasks. The role focuses on overseeing operational systems, analyzing data, and managing daily activities that support revenue streams and partner relationships. The person will be instrumental in streamlining processes, ensuring accurate billing, and facilitating partner onboarding, all within a dynamic startup setting.
On a typical day, responsibilities include maintaining CRM workflows, generating performance reports, and assisting with revenue forecasting. The role also involves supervising live call quality, fine-tuning voice systems, and working with engineering teams to implement system enhancements. The candidate will have the opportunity to take ownership of various operational functions, requiring a proactive mindset and analytical problem-solving skills.
Ideal candidates will have more than two years of experience in operational roles related to revenue or business strategy, with hands-on experience in CRM platforms like HubSpot. Strong attention to detail in billing and reconciliation, excellent communication skills, and the ability to juggle multiple projects are essential. While experience with pay-per-call or voice automation is advantageous, it is not mandatory. The position is based on-site in San Francisco, emphasizing cross-functional collaboration and operational excellence.