About the role
At Elyos AI, a fast-growing startup focused on AI-powered customer service agents, the Deployment Strategist role is part of the Operations team based in London. The company builds AI agents that handle calls, messages, bookings, payments, and CRM tasks, aiming to transform enterprise customer service. The role involves working onsite at the London HQ and traveling to customer sites, collaborating closely with Customer Success, Engineering, and leadership.
The Deployment Strategist will lead complex deployments of AI agents for large enterprise customers, managing the entire process from scoping through launch, adoption, and expansion. Responsibilities include configuring agents, testing conversation flows, managing multi-region rollouts, tracking performance metrics, and maintaining executive relationships. The role blends customer success, technical delivery, and commercial ownership, requiring hands-on product work and strategic account management.
Candidates should have over five years of experience in B2B software roles with enterprise account ownership, technical confidence in product configuration and integrations, and strong communication skills with executives and engineers. Experience with AI agents, voice AI, or LLM products is a plus but not required. The position offers competitive salary and equity, private healthcare, wellness benefits, and opportunities for AI-focused learning and team events.