Customer Success Manager

Veritus is developing an AI-driven voice agent platform aimed at transforming consumer lending and collections. The Customer Success Manager (CSM) will serve as the main contact for a portfolio of clients, including collection agencies and fintech firms, guiding them from onboarding to ongoing support. The role involves coordinating with engineering teams to customize and optimize AI agents, ensuring clients achieve measurable results and satisfaction.

The CSM will handle client relationships, conduct regular check-ins, and communicate technical updates in simple language. They will oversee deployment processes, monitor account health, and facilitate smooth integrations. The role also emphasizes identifying growth opportunities, managing multiple accounts, and contributing to scalable customer success strategies.

Candidates should have at least two years of experience in customer-facing roles within tech or financial services, with hands-on experience in automation or AI deployment. Strong communication skills, sound judgment, and a collaborative attitude are essential. Familiarity with collections processes, compliance, and contact-center technology is a plus. The position is based in San Francisco, requiring onsite presence, with a competitive salary and benefits.