About the role
Cresta is a company focused on enhancing customer interactions through AI, offering a platform that combines conversational AI, real-time human augmentation, and conversation insights. Their solutions are used by major brands to improve customer experience and operational efficiency. The company has a strong AI background, originating from Stanford, and has attracted significant investment from top venture capital firms.
The role of an AI Strategist at Cresta involves working closely with clients to develop AI roadmaps, identify automation opportunities, and measure the impact of AI initiatives. The person will analyze conversation data, optimize AI performance, and coordinate deployment efforts with engineering teams. They need to communicate effectively with senior stakeholders across various departments.
Candidates should have over five years of experience in technology consulting, product, or customer success roles, with a good understanding of LLM-based AI systems. Strong analytical, strategic, and stakeholder leadership skills are essential. The position is remote, and the candidate should be self-driven, curious, and passionate about AI and customer experience.