AI Solutions Engineer, Customer Agents

At Attuned Intelligence, the team focuses on creating AI-powered voice agents that streamline patient access in healthcare settings. The role involves developing and refining conversational agents that handle multi-language calls, automate scheduling, and improve patient engagement. The engineer will work closely with platform teams to prototype new features, ensuring the agents meet real-world healthcare needs and operational goals.

Daily tasks include designing prompts, conversation flows, and integrating tools to enhance agent capabilities. The engineer will test these solutions in realistic scenarios, troubleshoot issues, and implement improvements based on customer feedback. The role demands translating complex customer requirements into reliable, scalable voice AI solutions that reduce administrative burdens and improve patient care.

Candidates should have 3-5 years of experience with large language models, voice AI, and workflow automation, along with programming skills and API familiarity. The position is remote, with work conducted across several U.S. states, and involves collaborating with technical and non-technical team members to deliver impactful healthcare solutions. The role is full-time and contract.