About the role
Decoda is seeking an Account Manager to join their team in Toronto, focusing on building strong post-sales relationships with clinics. The role involves helping clinics maximize the value of Decoda's platform by promoting feature adoption, understanding client needs, and fostering growth. The person will work closely with clinics to ensure they see tangible results and feel supported by Decoda as a trusted partner.
Daily responsibilities include guiding clinics through new features, encouraging their use, and identifying opportunities for expansion. The Account Manager will also be responsible for upselling additional products and services, aligning offerings with client goals, and ensuring ongoing satisfaction. Building genuine relationships and understanding each clinic's unique operations are key to success.
Candidates should have 2 to 4 years of experience in account management or customer success, preferably in SaaS, with a proven ability to retain and grow accounts. Strong communication skills, data literacy, and a commercial mindset are essential. Experience in healthcare or wellness sectors is a plus. The role requires in-person work at the Toronto office, with a salary range of $85K to $100K.